One objective for a social media program is to build brand equity.
When people are interested in a firm’s products and services, Facebook
is a great place to check them out and discuss them. Twitter is perfect
for keeping tabs on sales promotions and company news.
Unfortunately, building brand equity via social media is not easy for
B2B companies. First, their customer bases are far more limited than
those of consumer brands. Second, brand awareness is often a much more
important need, especially for small and midsize firms.
And, whereas social media is superb for building equity, it is not
particularly effective for building brand awareness. B2B marketers too
often miss this crucial distinction. If people aren’t aware of your
brand, they don’t care about your brand. Motivating them to care about
your brand enough to connect and engage on social media is a monumental
task. It can be done, but it requires more effort in terms of content
production and outreach than most B2B companies can muster.