Selling online should be no different than selling in person. Once a customer is connected with a sales consultant, it becomes about engaging in a conversation around the product in question. In person, the two parties see each other and observe facial expressions and body language. Often in these situations the customer and the seller develop a trusting relationship (especially when the seller provides guidance/expertise). On the web, the communication experience between a customer and sales consultant can not only come close to an in-person sale but with video, real-time analytic and custom toolsets, it can actually exceed the traditional experience.
Lets break down the online sales process into 5 steps:
Lets break down the online sales process into 5 steps: